Reactivate My Fan Account

THIS IS FOR FAN / SUBSCRIBER ACCOUNTS ONLY. IF YOU HAVE A MODEL OR CREATOR ACCOUNT, PLEASE CHECK THE MODEL FAQs FOR ASSISTANCE.

If your FAN ACCOUNT under your current email address was previously deactivated, reactivation is super simple! There are two ways for an account to get deactivated. Either you previously deactivated your account yourself OR your account was deactivated on our end.

If you, yourself deactivated your account you don't have to worry as there is a quick and simple fix! When you try to sign in and your account has been deactivated, you will see a page pop up with 3 options. Scroll to the bottom option and select the button for Reactivate Account. As long as you deactivated your own account, you will immediately be able to reopen it and the system will email you a password reset so you can login! 

When your account gets deactivated by our support team, you will need to send us a request to reactivate. If it was deactivated after you filed a charge dispute with your bank, this request will be denied. If it was deactivated because you requested we do this for you through a previous email, we will reactivate you and send you a password reset as soon as we can get to your request! 

Please note: You only need to send ONE request, and these are answered in the order they are received. Sending multiple requests will clog the queue, and it will take longer for everyone to receive a response.